Frequently Asked Questions

Our platform offers a wide range of beauty and health products, including skincare, hair care, makeup, and personal care products, from local and international brands

To register your business on our platform, simply fill out the registration form on our website and submit it. You will receive an SMS notification with a 4 digit pin to activate your account. You can start shopping immediately after registration. 

To place an order on our platform, simply browse through our catalog of products, select the products you want, and add them to your cart. Then, proceed to checkout and complete the payment process or select pay on delivery.

Yes, we offer discounts on bulk orders of products. The discount rate depends on the quantity and type of products you order.

We accept various payment options, including mobile money, bank transfer and cash on delivery.

Delivery times vary depending on your location. Typically, orders are delivered within 0-3 business days.

Yes, we offer delivery services countrywide. However, delivery times and costs may vary depending on the location. Currently all orders above Ksh 7000 are delivered free of charge.

We source our products from trusted suppliers and manufacturers directly who adhere to their quality standards. We also check on product shelf life and product certifications by authorities sucha s Kenya bereau of standards.

We have a flexible return policy that allows you to return products within a certain period, typically within 7-14 days. However, the product must be in its original packaging and in its original condition.

Yes, we provide tracking information for all orders. You can track your order by logging into your account on our website or by contacting our customer support team.

You can contact our customer support team via email, phone, whatsapp or live chat. Our contact details are available on our website.

Yes, we offer promotional deals and incentives for businesses that order frequently. We typically display discounts and coupons on our website, you can also contact our customer support team for more information.